Terms and Conditions
Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.
Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.
To create an account, customers must provide accurate information. The activation of customer accounts will occur after verification and payment have been completed.
Customers are required to make regular payments for the hosting services, whether on a monthly, yearly, or other agreed-upon basis. Timely payments are crucial to avoid any disruptions in service.
Fees for individual Services are set out on the page describing the Service (Fees). We will begin to charge you for those Fees on the Effective Date of that Service. Certain Fees are based on the usage rate of the Services. These will be calculated as set out on the website describing the Fees and added to the Fees. Other than usage-based Fees, all Fees are billed in advance. Special promotions applied to Fees do not reoccur, nor will promotions offered to other customers necessarily be offered to you. Fees paid to third parties and setup fees are not refundable.
Invoices for the renewal of a service are generated 14 days prior to the end of the current term and are due on the date mentioned as the due date on the invoice.
If you provide us with a credit card to pay the Fees, we will attempt to charge your card no sooner than 2 days prior to the Due Date. It is your obligation to ensure that your credit card may be charged. We have no responsibility to provide the Services or preserve data if your credit card is declined for any reason.
Once an invoice is overdue, i.e., past its due date, a late fee of 10% but no lesser than Rs.300 will be applied to the invoice.
Service associated with an overdue invoice will be suspended after a period of 3 days and terminated, and all data removed after 7 days if the invoice continues to remain unpaid. Multiple reminders will be sent by Kailash Cloud before suspending or terminating a service.
If multiple invoices are overdue in an account, all services in the given account or other accounts linked to this account may be affected.
Customers are expected to use the hosting services strictly for legal activities. Engaging in prohibited activities such as spamming, hacking, or hosting illegal content is strictly forbidden. Unless explicitly stated to the contrary our services are intended to be used for the purposes of hosting websites and email for personal or business usage. Batch processing, video encoding/trans coding, web crawling/spidering, archiving and online backup systems and any system for purposes other than hosting a website are not permitted on our shared or reseller hosting servers. You may only use such tools with our agreement in writing on a dedicated server. We reserve the right to take proactive action to maintain the stability of our systems for all clients.
Following type of contents is not allowed in any of our hosting structure:
Illegal / copyright contents
File / database warehousing (like google drive for just storing and sharing download links)
Crypto mining
Tube sites, adult or otherwise
Phishing
Any sites found to be hosting such contents would have their account suspended and follow on action initiated at the discretion of Kailash Cloud compliance unit.
While the company aims to provide continuous service, it cannot guarantee 100% uptime. Customers should be prepared for possible downtime due to maintenance or unforeseen issues.
Customers are responsible for maintaining their own backups of important data, as the company does not guarantee complete data recovery. Kailash Cloud performs nightly backups of all web hosting services; however, these backups are for Kailash Cloud’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Kailash Cloud does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Kailash Cloud’ part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
The company implements various security measures; however, customers are also responsible for securing their data. It is essential to use strong passwords and take necessary precautions to protect personal information.
Technical support is available for issues related to hosting. The level of support may vary based on the customer’s service plan.
Customers or concerned parties can terminate the service by giving prior notice. The company reserves the right to terminate services immediately if any terms and conditions are violated.
Customers may request a refund if they are dissatisfied with the services within a specified period. It is important to check the specific refund conditions provided by the company.
The company is not liable for damages resulting from service interruptions, data loss, or security breaches. Some packages feature an ‘unlimited’ service, meaning we do not actively limit your account on either disk space or bandwidth (or both) in the normal operation of a personal or small business website. However, to ensure system stability, accounts are limited by resource usage to ensure no one client can affect the service of others on server. In the event your service usage or content presents a risk to the stability, performance or uptime of our servers, data storage, networking or other infrastructure, you may be required to upgrade to a Cloud Hosting/VPS, or we may take action to restrict the resources your website is utilizing.
Some packages feature an ‘unlimited’ service, meaning we do not actively limit your account on either disk space or bandwidth (or both) in the normal operation of a personal or small business website. However, to ensure system stability, accounts are limited by resource usage to ensure no one client can affect the service of others on server. In the event your service usage or content presents a risk to the stability, performance or uptime of our servers, data storage, networking or other infrastructure, you may be required to upgrade to a Cloud Hosting/VPS, or we may take action to restrict the resources your website is utilizing.
The company reserves the right to modify the terms and conditions. Customers will be informed of any significant changes.
These terms are governed by the laws of the country where the hosting company operates. Any disputes will be resolved under the jurisdiction of that country.
On termination of this Agreement or suspension of the Services, we shall be entitled immediately to block your Website and to remove all data located on it. We shall be entitled to delete all such data, but we may, at our discretion, hold such data for such a period as we may decide to allow you to collect it at your expense, subject to payment in full of any outstanding amounts payable to us.
Kailash Cloud is not responsible for any damages your business may suffer. Kailash Cloud does not make implied or written warranties for any of our services. Kailash Cloud denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong deliveries, and any and all service interruptions caused by Kailash Cloud.
Therefore, Kailash Cloud reserves the right to refuse service to anyone.
To request a refund, customers must contact our customer support team with their order details and the reason for the refund. Our customer support team will review the request and confirm eligibility within 7 business days.
Refunds are applicable only for services purchased directly from Kailash Cloud. The refund request must be made within 15 days from the date of purchase. Refunds will only be processed if the request is made in accordance with our refund procedures.
Approved refunds will be processed on the last Friday of each month. Refunds will be issued using the same payment method that was used for the original purchase unless otherwise agreed upon.
Refunds are only applicable to the services offered by Kailash Cloud and do not cover any third-party services or products. Any promotional offers, discounts, or credits applied at the time of purchase will be deducted from the refund amount. We reserve the right to refuse a refund if we determine that the request is fraudulent or violates our terms of service.
Conditions and Exclusions Refunds are only applicable to the services offered by Kailash Cloud and do not cover any third-party services or products. Any promotional offers, discounts, or credits applied at the time of purchase will be deducted from the refund amount. We reserve the right to refuse a refund if we determine that the request is fraudulent or violates our terms of service.
By using our services, you agree to this refund policy. If you have any questions or need further assistance, please contact our customer support team.
By using Kailash Cloud’s services, you agree to allow Kailash Cloud to use your name and logo for branding purposes. This includes, but is not limited to, displaying your name and logo on our website, marketing materials, and templates. This use is granted indefinitely unless you request in writing for us to cease such use, at which point we will comply within 30 days of receiving your request.
Immediately upon successful payment, you will receive an automated receipt from our systems. Please print and retain a copy of this and keep it in a safe place for future reference. Your unique email will be on this receipt and should be used for any inquiries to Kailash Cloud.
Please note that we aim to deliver all goods as soon as the signup is complete. If we are unable to adhere to this, you will be informed via email or telephone or both. Payment will be deducted when services are delivered.
All orders are delivered electronically via email. If you have any questions about your order, please contact us at contact@kailashcloud.com.
Kailash Cloud aims to respond to all inquiries within 24 hours.
The company does not share any details of any of the user’s services with us unless we have a written report from verified governmental or enforcement agencies.
These Terms and Policies may be amended in any respect at any time by Kailash Cloud upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to Kailash Cloud.